I have received the wrong item, what should I do?

UK

If you have received the wrong item in your order please use the following link to print a pre-paid postage label: https://www.royalmail.com/track-my-return/create/839

For UK Returns: You can now select 'Parcel to collect' on Royal Mail to come to collect any returns you have at your home. No printer is required, please just follow the steps when setting up your return by using our link. 

Once we have received your return we will dispatch the correct item

Rest of the World

Please contact the customer service team (include your order number, what item you ordered and what item you received instead) who will look into this for you and make sure that you receive the correct item.

When returning your order please make sure you include the following:

• A note with the order number (this can be found on your invoice or order confirmation email)
• reason for returning the order. (faulty, incorrect item, unwanted item)

Failing to do this may cause significant delays to your refund.